Frequently Asked Questions
Questions & Answers:
Wednesday and Thursday 9 to 9pm. Friday: 9 to 5pm Saturday: 8 to 4pm Sunday, Monday and Tuesday: Closed.
You can schedule your appointment by phone, or in person. Reservations for your appointment are held with a credit card or gift certificate.
We have encountered too many discrepancies. For example, a client may book an appointment and forget to input the correct information which results in overlapping appointments, and clients not been taken on time.
We offer consultations, and can make recommendations to fit your wants and needs. Whether you are looking for hair extensions, a Keratin or Straightening treatment or have specific needs for a corrective color, we are always available to answer your questions.
Your stylist will consult with you prior to the service to find out your goals and preferences, and can make recommendations if appropriate. She or he will let you know what to expect, and will find out if you have any special needs or concerns.
We highly recommend making reservations in advance, but feel free to call on short notice, as we may have an opening or cancellation. A credit card will be necessary to hold your reservation.
Absolutely! Salon gift certificates are the perfect gift. We encourage recipients to use certificates within one year of purchase.
Cash, checks (local only), Visa, Mastercard, American Express, Discover.
All prices are subject to change. Product refunds must be done within 10 days of purchase with original receipt. Refunds may only be given to the original purchaser.
Providing outstanding service is the core of our business. Because salon services are reserved especially for you, we ask that you notify us 24 hours in advance to change or cancel appointments without penalty. Without 24 hour notice, we will charge a fee of 50% of the price of the cancelled service, and 100% of the service in the event of a “no-show.” We thank you in advance for your cooperation and understanding
We pride ourselves on providing service to all of our clients in a timely and professional manner. Your promptness is greatly appreciated and required to properly serve you. In the event that you are running late, you will be billed for the entire session. However; as a courtesy to other clients, we can only conduct your session within your scheduled appointment.
Our salon program allows us to keep track of your gift card purchase and history. If you have lost it, we can retrieve your information and honor any credit that applies to your card.
Children are welcome as long as they are scheduled for services. If not, we ask that you respect the other client’s peace and quiet by leaving your children at home. This also allows you time for yourself to enjoy your services.
A consultation fee is the same as any other appointment, it takes time, and a time slot is allotted to the client. If you decide to go forward with the stylist recommendations , the $25 consult fee is deducted from overall cost of the service you will have.